The IT Pros you rely on when others go home
IT support when you need it most
Get your computer and Wi-Fi working again, nights and weekends!
Computer Services
Custom Computer Build
Do you have some very particular needs from a computer, are a gamer or simply want the experience of building a computer from parts, look no further. We will consult with you then put together a parts list and with your approval we will purchase the parts and assemble them with you. Unless required otherwise, we may also pre-setup the computer so that you can easily use it when built and don't have to wait hours of updates when built.
We do not work on custom water cooling loops.
Computer Setup & Installation
Congratulations on the new computer, let's get you setup so that you can easily use it and your convenience all by staying safe online.
Computer Hardware Troubleshooting
Is your computer not starting up, or giving you some kind of error code? Let us have a look at it and we'll tell you what's most likely going on with it and then fix it for you.
Please note that we do not solder or open components, we simply swap them out and deduct where the faulty one is to then replace it. Examples of components include Motherboard, CPU, Ram, Graphics Card, Power Supply and Mass Storage Devices. We also do not open All-In-One computers.
Operating System Troubleshooting
Did the computer stop responding how it should? let us know and we'll come and investigate the issue and where applicable reconfigure the system so that it works again. If that's not possible, we'll help you transfer your data while reinstalling the operating system. This is mostly for windows, but may be applicable in some cases to MacOS and Linux.
Cable Management
Is your desk or computer a visual mess of cables. We will come and help you clean that up with our cable management supplies and experience. This may take to purchase custom length cable and additional supplies but you'll be glad you did for that clean feeling of a neatly organized desk and computer.
Network Services
Network Setup & Installation
We can setup your network and Wi-Fi to fit your needs. We start by assessing the site and your needs, then make a recommendation and when approved we set it up for you so that you can have a working network and/or Wi-Fi system.
Network Upgrade
Is your network or Wi-Fi getting old? most consumer-grade Wi-Fi systems don't last more than 3 to 5 years. Or do you simply want a better setup than what your internet service provide gave you? These are cases where we can help you upgrade your network equipment.
Please note that we do not provide wiring services or wire crimping; We recommend you speak to an electrician for that. We also do not install or relocate optical fiber, however we can connect it between two exposed pieces of equipment.
Wi-Fi Troubleshooting
Is your network or Wi-Fi slow or sluggish? Call us and we'll diagnose the issue for you by coming to your location and running our tests. once we're done, we'll make a plan with you to solve the issue with the goal to get you back up and working as soon as possible.
Secure Network Design
Do you have any security concerns on your network? Tell us about it and we'll make recommendations and implement them to keep your devices and you safe.
Failover Internet Setup
Tired of the internet going out at the worst times? Using a wireless internet solution and your current internet provider, we can combine the two so that whenever the first one goes out, the second ones takes over.
Cybersecurity Services
Virus Removal
Did your computer catch a virus? we can help you remedy that. We'll size up the damage, attempt a clean up and if that doesn't work, come up with a recovery plan to ensure that as much of your data is safe and the virus is/are eradicated.
Computer Security
We provide subscription-based cybersecurity tools and monitoring that actively help you stay safe online. We partnered with an award winning cybersecurity team to offer your 24/7 protection of your computers and we also offer log monitoring for most of your devices such as computers and network appliances.
Network Monitoring
Where applicable and legal, we can help you monitor what is going on your network and secure it better by applying firewall rules and using other network tools.
Web Services
Email & Domain Management and Migration
We can manage your email and configure your DNS for optimal deliverability and functionality according to your specific needs and current documentation.
Email Security Solutions
Concerned about the security and compliance of your Office 365 tenant? We work with different providers to help you overcome this issue on your email system. Ask us about email security when migrating your email over.
Ongoing Services
Remote Management and Monitoring
We can help you manage your computer remotely and keep an eye on it. We can even perform basic and automated troubleshooting remotely.
Managed Endpoint Detection and Response
We partner with the best security companies to bring you enterprise-grate antivirus and computer security solutions.
Password Management Solutions
Are you still storing passwords in a Note on your phone? or in your browser? Of course they get stolen. With out solution, your passwords are securely stored and sync across your devices, without the option to be stolen by malware..
The Premier “A-La-Carte” Service
IT Pros A La Carte is our premier computer and network service where we help individuals and small businesses with all their tech needs.
Serving clients since 2018
Problem Solvers
Committed to providing value
Punctual and reliable
About IT Pros A La Carte
Empowering Individuals Through Technology
At IT Pros A La Carte, our mission is to simplify your technology experience, empowering you to focus on what matters most. We believe everyone deserves to enjoy the ease and convenience of functioning technology, without the stress and frustration. Through our professional, reliable, and personalized approach, we tackle your tech challenges, both after-hours and on weekends, so you can get back to enjoying your life.
Our Journey
Founded in 2018 with a simple goal: make technology accessible and user-friendly for everyone. What began as basic computer assistance in Thousand Oaks quickly evolved, driven by a passion for tech and problem-solving. Today, we offer comprehensive network support and installations, catering to the diverse needs of a growing clientele across Phoenix, Los Angeles, and Orange County. IT Pros A La Carte's journey represents not just business growth, but a steadfast commitment to empowering individuals through technology.
Beyond IT Support: Giving Back to the Community
We believe in going beyond fixing tech issues. Joshua James, the founder, actively volunteers with organizations like the Community Emergency Response Team (CERT) and the American Red Cross, contributing to community preparedness and resilience. This dedication reflects our broader values of supporting the communities we serve, ensuring everyone has the tools and knowledge to thrive in a technology-driven world.
What Our Clients Say
⭐ ⭐ ⭐ ⭐ ⭐
"Joshua James was a life saver! We were out of town and our home network failed. He worked around our house sitters schedule to come to the house, problem solve the hardware failure, bought new hardware, installed and configured it, reconfigured the existing hardware and all our smart devices so that everything was back up and running smoothly. Amazing job, couldn't be happier! Highly recommend!"
- Julie W.
"Joshua James was responsive to my initial outreach within a few minutes, and he worked with our schedules outside of our normal business hours to accommodate our needs. He was professional and resolved the issues we were experiencing quickly. I highly recommend IT Pros A La Carte and will definitely be using their services again for future."
- Molly R.
"I reached out about a video output issue with my desktop gaming pc. Joshua James was able to get someone out to me the day after I reached out, and he even offered to have someone late that night if I wanted. Bryan came to help and was very professional throughout the visit. He was skilled in diagnosing my issue and honest about what needed to be done. Price was fair. As a woman, I’m extra cautious about house calls, and I felt comfortable working with Bryan and with IT Pros A La Carte!"
- Brandy D.
Frequently Asked Questions
What are your rates?
Our rates vary by location. Your rate will be displayed in the booking process when you enter your address.
What areas do you serve?
We serve the Greater Phoenix Area, AZ and West Los Angeles, CA. Some cities we serve include: Maricopa, Casa Grande, Gilbert, Phoenix, North Phoenix, Scottsdale, North Scottsdale, Chandler, Mesa, the San Tan Valley, Tempe, Glendale, Santa Monica, West Hollywood, Brentwood, Pacific Palisades, Culver City, Yorba Linda and many more.
Do you offer on-site support?
Yes, in most cases we prefer on-site support, it's a better experience for you and it's more efficient as a service as we have a global view of what's going on. Also, some issues such as hardware do require on-site support by its very nature.
The exception to that is for the web services requiring no physical interaction.
What if I need remote support?
If you're an established customer with us and need help before we come over or for a very simple issue, we do offer remote support. However, on-site support is still preferred in most cases. For new customers, we only offer on-site support.
The exception to that is for the web and email services requiring no physical interaction.
What are your hours of operation?
We generally operate between 6pm and 10pm Monday to Friday and from 8am to 10pm on weekends. Hours may vary.
How do I schedule an appointment?
You can either call us at +1 (888) 485 4669 or fill out our online booking form at www.itprosalacarte.com/booknow and we'll be happy to help you out.
What is your cancellation policy?
If you paid for a travel fee and cancelled more than 4 hours before the appointment we refund the travel fee. If it is a shorter notice than 4 hours before the appointment time, the travel fee is forfeited. Additionally, if you cancel an appointment less than an hour before the start time or when the technician is already on the way, a $35 cancellation fee will apply and the travel fee will be forfeited.
What payment methods do you accept?
We usually accept Credit and Debit cards. If you require another payment method, please let us know ahead of time so we may accommodate the request if possible.